Overview
An Executive Programme in Airport Ground Handling and Customer Service is likely a specialised training programme designed for passionate young minds to work in the aviation industry, particularly those who want to be involved in ground handling operations and customer service at airports. Ground handling refers to the various services provided on the ground to ensure the smooth arrival, turnaround, and departure of aircraft.
Highlights
- Designed and developed by industry experts.
- Specialised curriculum designed for aviation enthusiast.
- Explore global trends, challenges, and opportunities for growth in the aviation sector.
- Development of strong leadership and management skills specifically designed for the aviation sector.
- Provides a comprehensive understanding of airport operations, including both airside and landside activities.
- Focuses on the intricacies of ground handling services, covering baggage handling, aircraft marshalling, refuelling, and catering.
- Offers a certificate or professional qualification upon successful completion, recognising the expertise gained through the programme.
Programme Structure
| Sector Specific Courses | |
|---|---|
| Introduction to Aviation Industry | Airport infrastructure and layout |
| Airside and landside operations | Baggage handling procedures |
| Aircraft marshalling and towing | Refuelling operations |
| Catering services | Customer Service in Aviation |
| Safety and Security in Ground Handling | Technology in Ground Handling |
| Effective communication in the aviation context | Grooming |
| Leadership and Management Skills | Role Play & Practical Learning |
Career Opportunities
Airline & Airport Ground Handling
Customer service executive
Ramp Operations
Airline Reservation and Ticketing
Baggage Handling
Airport or Airline Security Agent
